We purchased our 2500 hd diesel truck from McKenzie in Jan 2016. We have the routine service completed at McKenzie and are happy with that service. Recently, a check engine light came on indicating a problem. We arrived on a Monday morning without an appointment and were pleased our service rep, Norma, quickly handled getting us checked in. Norma kept us informed on the problem diagnosis and repair time. She researched and discovered our issue was covered under warranty. When the repair took a little longer than anticipated, Norma not only kept us informed but provided a loaner vehicle for use as I had to leave to go to teach my night time adult class in Pensacola. I returned the next day to find our truck ready. Thanks for your over and above service and courteous customer service.
i would choose this dealership over and over again no matter what, I'm so proud of all the staffs of this dealership All of them going above and beyond to keep the costumers happy, and I couldn't be more than happier with my purchase.
You guys are AWESOME ??
The service manager, Roberta, made me feel like I was welcome and she made me feel like she would take care of my vehicle and myself with the greatest respect.
I will return when the time comes for my service oil change, rotating the tires, etc.