598 Reviews Found
Confirmed Service Customer
the usual outstanding service Professional, friendly and enjoyabble
Larry L.
PACE
Business Response
Hello, we really appreciate your feedback! If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
I had to return my brand new vehicle for service one week after I purchased it for the check engine light that had come on. It turned out yo be an emissions issue and needed a seal replaced. I know this isn't the dealerships fault, it was just disappointing.
Aaron L.
JAY
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Had an appointment for a 9:00 oil change/tire rotation. Arrived 10 minutes early for check-in. Took TWO hours (10:45). Too long for a basic routine service.
Ola B.
MILTON
Business Response
Hi, thank you for taking the time to leave us your feedback. Please contact us at (850) 623-3481 so we can work with you to make this right. We hope to hear from you.
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Confirmed Service Customer
Ryan is always a pleasure to have work on my vehicle. Trust his professional expertise.
Jonathan R.
PACE
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Mr tom made it wuick and easy to drive off in my wifes dream car!! He took care of me in every way possible and am extremely proud of my purchase!!
David G.
PENSACOLA
Business Response
Hi there! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, we are so happy to read such a great review about Mckenzie Buick-GMC! We do hope we can be of assistance in the future. Take care!
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Business Response
Hello. We appreciate your positive review about your recent experience with us! We're looking forward to your next visit. Have a fantastic day!
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Confirmed Service Customer
Great service. Fast fix on turning brake rotors during routine oil change due to a slight brake pulse while braking.
Jeffery M.
MILTON
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
This is our 3rd oil change service for our GMC Acadia and we have been very disappointed with the last two services. We have made 3 appointments since we purchased this vehicle. The first service took 30 minutes. Our second service took 2 HOURS and this last service took 2 HOURS and 15 MINUTES. There is no reason an oil change should take this long, especially when we have made an appointment to have it done.
Jeffrey B.
PACE
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Mckenzie Buick-GMC (850) 623-3481
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Business Response
Hi there! We're so happy we were able to help you out! We hope to see you soon!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
Nothing was done from what I asked. Very poor service with no explanation except we couldn't find the problem (all warranty work btw) If it wasn't for my warranty on my 60k truck I wouldn't return
Lewis B.
GULF BREEZE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (850) 623-3481 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a more positive one. If you'd be willing to provide more information, please reach out to us at (850) 623-3481 so we can assist you further. Thank you.
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Confirmed Service Customer
every thing was good my friend bought my car in for me and she said every thing went well.
Rose S.
PACE
Business Response
Hi there, thank you; we appreciate your feedback!
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Business Response
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you for choosing Mckenzie Buick-GMC and we hope to see you again.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
over priced for easy repairs, somethings you might need a dealer for
Jim A.
NAVARRE
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (850) 623-3481 to discuss your concerns, as your satisfaction is of utmost importance to us.