While having my car serviced, I was able to relax, read and enjoy my diet Dr. Pepper in the clean and pleasant waiting room. I was kept informed of what was going on in the service area while listening to a couple of 'Good Ole Boys' discuss how things were 40 years ago. So I had a few good laughs and several unintentional smiles also. It turned out to be quite a good experience all the way around.
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Please let us know if there is anything else we can do for you; we are more than happy to help!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (850) 665-2045 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope you are willing to give us another chance. Please reach out to us at (850) 665-2045 so we can work towards a resolution.
Your satisfaction is important to us, so we want to sincerely thank you for choosing McKenzie Motors Buick GMC and we hope to see you again soon! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
I am very pleased with the customer service that I received at McKenzie motors. However I am very DISAPPOINTED with VINCE WHIBBS.. For starters I purchased my vehicle from Mckenzie motors because of the poor customer service that I received from VINCE WHIBBS. I am a 28 year military veteran and the vehicle that I purchased was a gift to myself for serving my country faithfully. The salesperson there at VINCE WHIBBS said that she could not get the color that I wanted so I went to Mckenzie and they took care of my needs. I was under the impression that all GMC dealerships worked together when it comes to honoring the warranty. Not Vince Whibbs!!!! The same issue that Mckenzie fixed, Vince Whibbs service department on two separate occasions told me that they couldn't fix it or Nick the service advisor recommended that I take it back to Mckenzie where I purchased the vehicle from. As a loyal GMC owner I felt that was very inappropriate considering that I wanted to purchase my vehicle there but poor customer service led me to go to Mckenzie. I live in Pensacola which is about 30-45 minutes from Milton. I will never do business again with Vince Whibbs!!! I will drive the 30-45 minutes for servicing of my vehicle. I also had major work done by Vince Whibbs on my 2003 GMC Sierra I had a new engine put in and paid over 7,000.00 to have to take it back twice because of the oil pressure was not functioning properly. The second time I went back I spoke with the manager and he helped me to get the issue resolved. Mckenzie is so much more professional than Vince Whibbs, It's like Vince Whibbs is about taking your money and the hell with customer satisfaction. I expressed my concerns on a previous survey about Vince Whibbs but no one has gotten back to me either by phone or e-mail. I hope this survey goes through proper channels to ensure another loyal GMC customer does not have the experience that I had with Vince Whibbs. GREAT JOB MCKENZIE, keep up the GREAT CUSTOMER SERVICE!! VINCE WHIBBS need to take a page from your book when it comes to SERVICE AFTER THE SALE!!!!!!