I was notified that the truck was fixed I picked it up and it was not fixed. So I turned around dropped the truck back off and it is still there. It has been sitting there outside for a total of 6 days and I'm being told there waiting on a lift to open. Everyday this truck is down is costing me money. I had to purchase another truck because this truck stays in the shop to much and is not dependable. I will be trading this truck in on a Ford just as soon as it gets fixed this time. The service member jeremy is who I'm working with and he is nice but still not getting my truck fixed in a timely manner. I would not recommend a gm product for anyone after this experience.
Hi, we are disappointed to learn of your experience here at McKenzie Buick-GMC. We'd like the opportunity to turn your experience around. Please reach out to us at (877) 238-0879 at your earliest convenience to discuss how we can turn this experience into a positive one.
I was totally impressed with the parts department and the service department individuals. I didn't have an appointment and I was in-and-out within an hour and a 1/2 with everything installed. Thanks so much
Hi, we always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
My sales rep, Mark Wallace, was very knowledgeable of the vehicles and immediately came back with a reasonable and fair offer for my trade-in. After just a few minutes we were able to come to an agreement on price. The whole purchase process was quick and easy. I have traded for many new vehicles in my time and this was one of the easiest transactions.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 238-0879 to discuss your concerns, as your satisfaction is of utmost importance to us.