My car only has 38,460 miles and it has cost me almost $700. last year and almost $1800. this year because the air conditioner, then when I go to pick up my car the floor mats have grease all over them and my car is full of trash and in a mess. They also told me something some thing else had messed up in my car and they had fixed that but it was under warranty. I had the car serviced less than 2 months ago and had ask them to check everything then because I would be traveling a lot this summer, so they must not checked it to good for me to have all these problems this soon after having it serviced.
I have had to bring my 2016 Enclave back to dealership to fix several issues that was missed on your 172 point certified vehicle. I still have an issue that needs addressing with front passenger side bumper. Clips must be missing. Original issues was passenger side parking light loose (fixed), moonroof screen broken (fixed) right passenger fender loose (fixed). Not sure how that was missed on original inspection (172). It was very hot the day we bought it and did not notice it ourselves until the next day while detail cleaning it ourselves. There was no dents so I believe that is why it was missed. Tom Gamewell did an excellent job helping us to find and have some work done already. I am going to the dealership Friday if open to talk with service manager about front bumper issue. If you would like to contact me they have my phone number.
Mr. Tom Gamewell was a very kind salesman. He went over the top to get us in the vehicle we wanted and at the price we were hoping for. He stayed after hours to make this happen and to explain how the vehicle works. We are very appreciative of him and McKenzie Motors!
Have been taking our Buick in SINCE FIRST RECEIVED for this stereo problem... could NEVER find problem (?)... FINALLY the cracking/popping got to be too much/loud... my son (who installs stereos) looked at it and found the problem in LESS than 5 minutes ! Sort of REALLY disappointed that the dealership service department could NEVER find problem. Once brought car back in "to/for service," and SHOWED THEM the problem with the shorting speaker, they IMMEDIATELY order parts & fixed...
Mike "Woody" Norwood was a pleasure to work with. Woody searched high and low to find us the vehicle we wanted and made sure we were completely satisfied. We didn't want to spend a lot of time at the dealership with paperwork and such due to our children. "Woody" worked with us via phone and text in order to take care of the majority of the paperwork and details so our time at the dealership signing paperwork was minimal, which made our kids happy. Everyone at the dealership is extremely pleasant, from the sales staff, reception, finance, managers and in the service area. This was not the first vehicle we've bought at McKenzie Motors and it won't be the last.
Both times we have bought a car from McKenzie, once used and most recently our new one, the service has been exceptional and both times everyone involved have gone above and beyond for the deal. I wouldn’t ever recommend a dealership as I will this one!