Roberta was very attentive to my service needs, and was able to fit my accessories install in promptly. Great service work performed by McKenzie Motors. I will definitely be returning for future work on my GMC Sierra!
To be upfront, I did not purchase my 2500HD from McKenzie but did however choose them for all maintenance requirements and support. Roberta Stuart is one of the best in the business and definitely one of the reasons McKenzie stands out from all other GM Service Teams in this area. You just can't go wrong coming here!
Very professional both in the sales and service department. Great help in trying to find our next vehicle for a price which is with in budget. In time this will be accomplished. Service department is very speedy and so good at what they do from scheduling to actual service. The service lady is so good at making sure all is in order and every thing is completed to satisfactory. Even meet the owner who was very nice and so pleasant to talk with. So professional and a true person caring for her customers. Kind Regards,
I called to see if there was a problem replacing my battery and was assured that there was no problem getting my car there for service. I had to get Geico Roadside assistance to send a person to jump start my car. Once started, I drove it straight to McKenzie Motor. I was due an oil change and they were able to do that as well as replacing my battery.
Sales associate Mark Ciano was professional and honest in guiding me through GM incentives. McKenzie Motors added its own incentives, which persuaded me to drive 2 and 1/2 hours to go there for the best price. The truck I was interested in had just arrived and was not quite ready, and it needed to have the back window replaced because of a flaw they found after it arrived. Mark went out of his way to accommodate me and my wife as we waited. He let us drive several similar trucks to give us an idea of what ours would be like. When the time came to make a deal, we had the "let me check with my manager" routine that we always expect while negotiating. But it was fairly painless and without pretense. I paid $500 more than what I had figured would be my best deal, but I was OK with that. It was still a better price by far than any other dealer had offered. After we brought the truck home, I called Mark back to ask about water stains on the back seat that were left from the window replacement and cleanup. He assured me that the dealership would fix the problem. Overall, I was pleased with the purchase and with McKenzie Motors. The only reason I gave an 8 on the recommendation scale rather than 9 or 10 is the distance we had to drive, and the stains left on the seat.