725 Reviews Found
Confirmed Service Customer
I was notified that the truck was fixed I picked it up and it was not fixed. So I turned around dropped the truck back off and it is still there. It has been sitting there outside for a total of 6 days and I'm being told there waiting on a lift to open. Everyday this truck is down is costing me money. I had to purchase another truck because this truck stays in the shop to much and is not dependable. I will be trading this truck in on a Ford just as soon as it gets fixed this time. The service member jeremy is who I'm working with and he is nice but still not getting my truck fixed in a timely manner. I would not recommend a gm product for anyone after this experience.
Brittany L.
MILTON
Business Response
Hi, we are disappointed to learn of your experience here at McKenzie Buick-GMC. We'd like the opportunity to turn your experience around. Please reach out to us at (877) 238-0879 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Service Customer
corrected a GM problem which was covered by warranty. vehicle runs and performs much better
James R.
JAY
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Confirmed Service Customer
My Sierra need a fender repaired. McKenzie took care of it, did good work at a fair price and we are very pleased.
Melissa D.
PENSACOLA
Business Response
Hi, we want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
Chuck and Jim did a great job getting me in the truck I wanted
James H.
PANAMA CITY BEACH
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Confirmed Service Customer
I was totally impressed with the parts department and the service department individuals. I didn't have an appointment and I was in-and-out within an hour and a 1/2 with everything installed. Thanks so much
Jeff S.
MILTON
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Thank you again for choosing McKenzie Buick-GMC and we hope to see you again.
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Confirmed Service Customer
I had an appointment and I was taken in as soon as I arrived. I brought knitting to have something to do while waiting and the whole thing was a smooth operation.
Marcia M.
GULF BREEZE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing McKenzie Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Excellent service couldn't ask for better!!!
Billy R.
CANTONMENT
Business Response
Hi, we always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Sales Customer
My sales rep, Mark Wallace, was very knowledgeable of the vehicles and immediately came back with a reasonable and fair offer for my trade-in. After just a few minutes we were able to come to an agreement on price. The whole purchase process was quick and easy. I have traded for many new vehicles in my time and this was one of the easiest transactions.
Earl S.
MARY ESTHER
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing McKenzie Buick-GMC and we hope to see you again.
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Confirmed Sales Customer
Staff enforced me great was friendly and had a great experience with the dealership
Fred R.
PENSACOLA
Business Response
Hello, we set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. Thank you again for choosing McKenzie Buick-GMC and we hope to see you again.
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Confirmed Sales Customer
Things sometimes don't always go as planned and it is how your follow up, and follow through when challenges arrive that can set your customer service apart, and yours is top notch.
William T.
NAVARRE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing McKenzie Buick-GMC and we hope to see you again.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Jeremy called and updated me throughout the day and let me know the cost before anything was ever done. I will definitely take my vehicle there anytime that it needs serviced.
Christopher D.
BAKER
Business Response
Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Great buying experience. We enjoyed working with everyone we encountered during the purchase process. Awesome dealership!
Elizabeth R.
PACE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing McKenzie Buick-GMC and we hope to see you again.
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Business Response
Hi, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
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Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Tire went bad on my 5 month old $50,000 truck and Service Depart wanted $300 to replace it???
Bobby H.
MILTON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 238-0879 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!