Hi, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This is my sixth vehicle purchased from McKenzie motors in Milton, Florida. I have always felt that I've been treated fairly and with respect when I trade there. I actually spent more than I had intended to but once I drove the 2021 GMC Sierra SLT there was no going back! I got a fair price and a more than fair trade in. Chief and Jim were both outstanding to work with.
We had a wonderful experience at McKenzie GMC. They did exactly as they told us they would do. From the time we scheduled the appointment til we drove out they were kind and efficient. I will definitely go back to them for any of our vehicle needs! We had a previous bad experience in trying to get this same service done on our truck and the previous dealership did everything wrong. From calling and texting us numerous times before appointment to make sure we would be there at 8am to telling us the repair would take half a day and to bring a 2nd car so as not to sit all day at the dealership and then we get there (8am) and they still have to order the part (which was supposedly done 2 weeks prior when we made the appt). Very disappointed. We called McKenzie before the appt and asked if we should bring a 2nd car because of the length of the appt and they said no, it shouldn't take too long, if we wanted to go to a restaurant nearby they would take us there and pick us up!! That's great service. McKenzie said we would be done within the hour or close to it and that is exactly what happened! They updated us as the service was being done and it was a pleasure to be there. Highly recommend McKenzie service dept.
Hi there, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day!
I came in early and service manager said I was not on the schedule on Saturday. But I told that I made the appointment for Saturday due, I to work six days a week and Saturday a good day for me to take off. He said no problem and took my vehicle. I stated that I do not wear musk due to health issues and I would wait for my Yukon outside for my vehicle. About 20 minutes I notice my Yukon sitting near where I was sitting and as to wait for clock time to finish. No problems. I felt like I was treat very well and If need any service the my GMC, Mc Kenzie will be my pick. Most excellent service!
Hello, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
when they said the truck was ready, I went to get it and the dash alert said the tire sensing module was not working. When I dropped the truck off, I TOLD THE PERSON WRITING THE WORK ORDER TO NOT TOUCH THE TIRES> all I want was oil change & filters replaced and the other stuff just checked. So I went back inside, a young man came out and checked the tires and could not get the sensors to work...NOW I have to make another trips to the dealership to try and get something fixed that should had never been touched. It is not professional.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 238-0879 to discuss your concerns, as your satisfaction is of utmost importance to us.
I was running late and almost missed the 6pm closing. Tom was extremely helpful, even though in this day and age, this is not the norm. He helped to facilitate my paperwork to expedite my process. Then, called Jeremy, who actually came back to help take care of my loaner vehicle and also offered friendly and exceptional customer service. I am extremely grateful for the above and beyond customer service offered to me at Mckenzie Buick-GMC!
Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.