742 Reviews Found
Confirmed Sales Customer
Woody was very knowledgeable about the Encore I purchased and made me feel like a valued customer.
Bruce K.
MILTON
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Woody here at McKenzie Buick-GMC! We sincerely value your business and look forward to your next visit!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing McKenzie Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Prompt, professional and competent service. Nothing else to say.
William T.
MILTON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing McKenzie Buick-GMC and we hope to see you again.
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Confirmed Sales Customer
Everyone was great from sales to service! Kimber really took the time to get answers to all my questions, I never felt pressured to purchase anything and in the end I have a great vehicle I love!
Kathleen W.
PENSACOLA
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team! We hope to be of service to you again in the future. Best wishes, McKenzie Buick-GMC
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi, we are so happy to read such a great review about McKenzie Buick-GMC! We look forward to your next visit! Take care!
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Confirmed Service Customer
I have always been 100 percent satisfied with my service at McKenzie Motors. Always very prompt, courteous, the facility is always very clean and comfortable. The staff is excellent. Thank you for superb service.
Linda K.
PENSACOLA
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at McKenzie Buick-GMC. We look forward to your next visit! Take care!
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Confirmed Service Customer
I was immediately greeting and the time for the repairs was communicated up front. One of the repairs was going to take an extensive amount of time. So the extremely professional service writer took the time to rebook that repair for next week when I had more time available. He was very accommodating and went above and beyond to assist me.
Troy H.
PACE
Business Response
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Got an oil change and tire rotation in record time! Staff was friendly and professional and willing to help with whatever I needed.
John C.
GULF BREEZE
Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, McKenzie Buick-GMC
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing McKenzie Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Went in for 1st servicing for oil change and tire rotation. Mechanic left my wheel loose and didn’t tighten down my lug nuts so my wheel almost came off and ruined my wheel. Hopefully the truck was actually inspected and there isn’t more damage other than my wheel.
Jake H.
MILTON
Business Response
Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (877) 238-0879 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Service Customer
I was pleased with the oil change, but the technician that checked the cabin air filter did not latch the cover on the filter completely.
Jimmie N.
MILTON
Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 238-0879 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Went in for service for truck. Got me in and out within 2 hrs. Very pleased with work performed
Shaun B.
NAVARRE
Business Response
Hi, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I found I had a dead battery at 4 pm. on Wednesday; call Mckenzies to see if they had towing. Was informed they did not but was given a number to call. I asked what time did they close. I was told that they were open to 6 p.m but the mechanic's left at five. I knew I could not get my car there in time to be serviced. I tben call on of my children to see if they could come on Thursday morning at 8 am. to jump my car off. (I work on Thursday beginning at 8:30 am.) They could come so I called McKenzie back for an appointment and was given one for 8:45 a.m. My car was serviced and I was at work 5 minutes after 9 a.m. I was greatful for the prompt service.
Barbara V.
MILTIN
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at McKenzie Buick-GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Had apt at 8:15 got checked in 8:25 a lot of vehicles in line for service. Went across street to McDonald’s for breakfast. When done , waited a short time and truck was ready. Beginning to end about one hour.
Roger M.
HOLT
Business Response
Hi, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Tom was GREAT! Check in was fast and it only took them about a half hour to replace my battery. I didn’t have an appointment and they squeezed me in. The woman who did check out was rude and I wouldn’t recommend her working around customers.
Heather H.
PACE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, thank you so much for your high rating. Please don't hesitate to reach out to us if there's anything more we can do!