564 Reviews Found
Confirmed Sales Customer
The dealership was a great place to shop for a new car.
Rene L.
PACE
Business Response
Hi there, thank you for taking the time to leave a review for us at McKenzie Motors Buick GMC. We're happy we could meet your expectations! Until the next time we meet, take care!
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Confirmed Service Customer
My wife���s car was dropped off Tuesday with batteries issues. George was supposed to call us and let us know if it would be ready that day or if there was something else wrong with it. Needless to say he never called and when she called at 5:40 was told he LEFT. If she wouldn���t have called we would have been stranded for 2 days with one vehicle and had a difficult tome getting to work. Thankfully Roberta got her in something and waited for us to get there. George is very unprofessional, rude, and inconsiderate. This is not the first time we have gotten this out of him. It���s disheartening to have such careless and poor customer service. We even asked what time y���all closed so that we could make sure we weren���t strained and got no answer...just I will call you later. Again....Roberta is always great! Thankful for her.
Kevin O.
PACE
Business Response
Thanks for advising us of this problem area I would hope this is an isolated incident and will talk with the employee in question. However as the General Manager always feel free to reach out and ask for myself, my name is Lloyd I have assisted Roberta in the service department when we were down to 1 service advisor and I am very capable to assist in most Service Transactions. So again if you are not happy for any reason please feel free to ask for myself I assure you I will not fail you. We appreciate your business and loyalty, also bringing this to our attention. We are consistently striving to improve our customer experience's and would hope again that this is an isolated incident.
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Business Response
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
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Confirmed Service Customer
Everyone was friendly but a little disappointed on the poor follow up that I have had concerning a faulty back window that was supposedly ordered 6 months ago and whenever I call or go in and I inquire I am told it will be researched and I NEVER get a call back...
Deborah H.
GULF BREEZE
Business Response
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at (850) 665-2045 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
Great price and great service!! Roberta made a very special wonderful impact! =) Thank you
Wendy S.
MILTON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Everyone was most helpful and professional. Great dealership team!
Melissa D.
PENSACOLA
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing McKenzie Motors Buick GMC and we hope to see you again soon! Have a wonderful day!
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Confirmed Service Customer
The service staff are great, always helpful and friendly. My service was quick and professional. They make you feel like an old friend.
Robert V.
HOLT
Business Response
It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
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Business Response
We're glad everything was completed promptly and to your satisfaction! We hope to see you again!
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Business Response
Hi there, thank you so much for your positive comments about McKenzie Motors Buick GMC! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Great place to do Business, I love the great service. Family owned and operated. Many thanks for all ya'll do. Keep up the great work.
Frank B.
SAINT LOUIS
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Thank you for choosing McKenzie Motors Buick GMC and we hope to see you again!
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at McKenzie Motors Buick GMC! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
John and Lloyd made the experience so easy and stress free it was hard to pass up on the opportunity to drive home a new vehicle.
James W.
MILTON
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, please let us know! We hope you have a great day!
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Confirmed Service Customer
Brought my car in for a GM Recall. The service department was great, as always, and made the required changes quickly and professionally!
John D.
MILTON
Business Response
It is great to hear everything was done quickly and to your satisfaction! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (850) 665-2045 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Had to have issue fixed with brakes on new truck.....took the vehicle right in and returned it the same day.....great customer service!!
Bruce S.
PACE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!