My wife���s car was dropped off Tuesday with batteries issues. George was supposed to call us and let us know if it would be ready that day or if there was something else wrong with it. Needless to say he never called and when she called at 5:40 was told he LEFT. If she wouldn���t have called we would have been stranded for 2 days with one vehicle and had a difficult tome getting to work. Thankfully Roberta got her in something and waited for us to get there. George is very unprofessional, rude, and inconsiderate. This is not the first time we have gotten this out of him. It���s disheartening to have such careless and poor customer service. We even asked what time y���all closed so that we could make sure we weren���t strained and got no answer...just I will call you later. Again....Roberta is always great! Thankful for her.
Thanks for advising us of this problem area I would hope this is an isolated incident and will talk with the employee in question. However as the General Manager always feel free to reach out and ask for myself, my name is Lloyd I have assisted Roberta in the service department when we were down to 1 service advisor and I am very capable to assist in most Service Transactions. So again if you are not happy for any reason please feel free to ask for myself I assure you I will not fail you. We appreciate your business and loyalty, also bringing this to our attention. We are consistently striving to improve our customer experience's and would hope again that this is an isolated incident.
Thanks for highlighting some of our staff who helped make this such a great experience! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Everyone was friendly but a little disappointed on the poor follow up that I have had concerning a faulty back window that was supposedly ordered 6 months ago and whenever I call or go in and I inquire I am told it will be researched and I NEVER get a call back...
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to address your concerns. Please reach out to us directly at (850) 665-2045 when you have a chance. Thank you, and we look forward to hearing from you.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (850) 665-2045 to discuss your concerns, as your satisfaction is of utmost importance to us.