I was met by David Tillman, salesperson, when arriving at the dealership. I had spoken with General Manager that morning and he was expecting me. He introduced me to David and they were both so nice and helpful, I purchased 2019 Encore. David was professional, not pushy, and answered all my questions. I was concerned with a couple of things after all the paperwork, but I'm believing everything has been resolved. Roberta and Larry in Parts Dept. were very cordial and helpful also. Good people!